Customer Experience World Conference 2018 (CEW2018)

This international conference attracts the most successful customer service strategists, overwhelmingly successful business leaders and industry game changers from around the world as they share their leading-edge customer success strategies. What truly makes this event so remarkable is the opportunity to network with informed and successful business leaders who have established and proven customer service initiatives.

In today’s highly competitive business world, with tighter margins and more challenging competition, customer success is paramount to driving a profitable business. The main purpose of customer success is to build proven value faster, for both customers and companies alike.

This week, I was honoured to be an invited keynote speaker at the CEW2018, where I shared the stage with some of my industry idols. Sharing my research on business sustainability and consumer psychology across this global platform, gave me the opportunity to reach some of the greatest business minds of our time, encouraging the possibility of harnessing the power of ECSR for customer success strategies.